How do you check availability?
If the hotel of your choice is not available and you give us a permission (see reservation form) to reserve another hotel at comparable price and standard, we will do so.
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Are taxes and breakfast included in your prices?
All taxes are always included. Breakfast is included for hotels in Europe, Middle East and South America. Hotels in North America,  Far East and Australia are generally on room basis only. In any case you will find this information clearly explained in our search engine.
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Are your prices per room or per person?
All prices in our service are per room, not per person. For example, a price for a double or twin means a room with 2 persons, a price for a triple means a room with 3 persons etc.
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When will you confirm my reservation?
90% of our hotel bookings are confirmed within 24 business hours (saturday and sunday excluded). It may take 48 business hours for specially busy periods such as Fairs or other special events in the requested city.
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Can I make a reservation directly through the hotel?
Yes, but the prices displayed on Hotelsbook.net are available only through our system. If you make a reservation directly at the hotel, you will be charged on average 20% to 60% more.
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How can you offer rooms at such discounted prices?
First, we have teamed up with local incoming partners who have allocations and specially negotiated hotel rates. Second, we use the web to do all the transactions which cuts our cost considerably.
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How do I make a reservation?
First, search for a hotel using our hotel search engine; second, click on the "Book" button once you find a hotel you like; third, you will then be taken to a secure server. Just follow the instructions from there. 
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How long does it take to complete a request?
About 3 minutes
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Will you confirm that my reservation was made?
Yes. We confirm all reservations ONLY BY E-MAIL in 24 hours. If your reservation is made right before or during a holiday it may take more than 24 hours. Please make double sure that you have provided us the correct e-mail address.

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Will I receive a voucher?
You will be able to print the hotel Voucher directly from our web site using our Customer Help.
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Will I get a receipt / invoice?
You will be able to print the receipt / invoice directly from our web site
using our Customer Help.
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What is your cancellation policy?
If you cancel your reservation up to 3 working days before your scheduled arrival, we will charge you 20 USD cancellation fee.
If you cancel your reservation less than 3 working days or if you do not show at the hotel you will be charged a fee that is equal to or may exceed the first night stay.
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Do I need a credit card to make a reservation?
Yes. We will make a reservation only if you provide valid credit card information.
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How and When exactly is my credit card debited?
Your credit card is charged 7 working days before your arrival. 
When debited, your credit card statement will indicate
"Hotelsbook", owner of this service. 
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What am I supposed to pay at the Hotel?
At the hotel itself, you only pay for extras such as  telephone call, minibar, additional meals, etc. If you pay for your room at the hotel, you will be charged double. In such circumstances you will need to contact the hotel direct for a refund.
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Is my credit card information secure with you?
Yes. We use an SSL secure server along with encryption software for all transactions. For more information please see the Security and Privacy page.
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How do I change the  period of stay or the room type once the booking is already confirmed.
You can do it using our costumer help and  it's free of charge.
This allows you to hold the original booking and in case the requested changes are not possible you will not loose your original booking.
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When can I check in at the hotel?
Your check-in time is from 2pm onwards. On your date of departure you will be expected to check-out at 12pm latest. If you require an early check-in or late check-out we recommended you contact us in advance.
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Do you organize Car rental, Transfers and Sightseeings Tours?
Yes. We can arrange car rental, transfers, regular city sightseeings and excursions with private car and personal guide.
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